Banking Customer Experience Specialist

TD; North Vancouver; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in North Vancouver, BC. You will handle transactions, advise on banking solutions, and deliver a positive customer experience at the branch.

Required: High School diploma or equivalent and 1+ years of relevant experience; strong MS Office skills and excellent communication. Fluency in additional languages is a plus. TD offers a comprehensive total rewards package and career development opportunities.

Qualifications

• HS diploma or equivalent with 1+ years of relevant experience.
• Proficiency in MS Office and solid organizational skills.
• Strong communicator with customer service focus.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments.
• Identify customer needs and advise banking solutions.
• Resolve customer concerns using standard procedures and escalate when needed.
• Help achieve goals by promoting banking products and services.
• Communicate clearly with customers and colleagues, maintaining professionalism.
• Support a positive, diverse work environment and team collaboration.

Skills

Administration

Organization

Time management

Communication

Education

High School diploma or equivalent

Undergraduate degree or equivalent asset

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in North Vancouver, BC. You will handle transactions, advise on banking solutions, and deliver a positive customer experience at the branch.

Required: High School diploma or equivalent and 1+ years of relevant experience; strong MS Office skills and excellent communication. Fluency in additional languages is a plus. TD offers a comprehensive total rewards package and career development opportunities.