Banking Customer Experience Specialist

TD; Victoria; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Victoria, BC seeks a Customer Experience Associate to handle deposits, withdrawals, bill payments and advise customers on suitable banking solutions. You’ll resolve inquiries, meet targets, and deliver a high-quality customer experience while contributing to a collaborative team environment.

Applicants should have a High School diploma (or higher), 1+ years of experience, strong MS Office skills, and excellent communication abilities. Training and career growth are provided.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs to recommend suitable banking solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing processes timely and accurately.
• Connect with customers to explain banking solutions clearly and succinctly.
• Support a positive, diverse, and equitable work environment and participate in performance development.

Skills

Administration

Organization

Time management

MS Office

Communication

Education

High School diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Internet

Job description

TD Canada Trust in Victoria, BC seeks a Customer Experience Associate to handle deposits, withdrawals, bill payments and advise customers on suitable banking solutions. You’ll resolve inquiries, meet targets, and deliver a high-quality customer experience while contributing to a collaborative team environment.

Applicants should have a High School diploma (or higher), 1+ years of experience, strong MS Office skills, and excellent communication abilities. Training and career growth are provided.