Banking Customer Experience Champion

The Toronto-Dominion Bank (Canada); Montreal (administrative region); On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Montréal, QC. You will handle financial transactions, advise customers on banking solutions, and ensure a positive experience at the branch.

A high school diploma is required, with strong communication and organizational skills essential in a fast-paced environment. You will build relationships, promote TD's products responsibly, and collaborate with team members to maintain operational excellence and customer satisfaction.

Qualifications

• Customer service experience required.
• Strong communication and writing skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) per procedures and code of conduct.
• Identify customer needs and recommend banking solutions accordingly.
• Resolve customer concerns and escalate non-standard issues as needed.
• Promote banking products to achieve business objectives and deliver excellent experiences.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Tools

MS Office

Job description

TD Canada Trust is seeking a Customer Experience Associate in Montréal, QC. You will handle financial transactions, advise customers on banking solutions, and ensure a positive experience at the branch.

A high school diploma is required, with strong communication and organizational skills essential in a fast-paced environment. You will build relationships, promote TD's products responsibly, and collaborate with team members to maintain operational excellence and customer satisfaction.