Part-Time Banking Customer Experience Associate

TD; Richmond; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Richmond, BC is hiring a Customer Experience Associate to manage customer interactions, process transactions, and advise on banking solutions. The role focuses on delivering a positive customer experience and building relationships with clients in a fast-paced branch setting.

Candidates should have a High School diploma, 1+ years of relevant experience, strong MS Office skills, and excellent communication. Mandarin or Cantonese language skills are an asset.

Qualifications

• High School diploma or equivalent required.
• Undergraduate degree or equivalent is an asset.
• Experience in a customer-facing role is a plus.

Responsibilities

• Process customer transactions accurately and efficiently.
• Explain banking products and services to customers.
• Promote banking solutions to meet customer needs.
• Maintain a positive and respectful customer experience.

Skills

Time management

Organizational skills

Communication skills

MS Office

Customer service

Detail oriented

Initiative

Written communication

Education

High School diploma

Undergraduate degree an asset

Tools

MS Office

Job description

TD Canada Trust in Richmond, BC is hiring a Customer Experience Associate to manage customer interactions, process transactions, and advise on banking solutions. The role focuses on delivering a positive customer experience and building relationships with clients in a fast-paced branch setting.

Candidates should have a High School diploma, 1+ years of relevant experience, strong MS Office skills, and excellent communication. Mandarin or Cantonese language skills are an asset.