Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Maple Ridge; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Maple Ridge, BC is seeking a Customer Experience Associate to deliver excellent service and accurate financial transactions. You will engage customers, understand needs, and advise on suitable banking solutions while upholding TD's Code of Conduct and Ethics.

The role emphasizes a strong customer focus, teamwork, and a commitment to an equitable, positive work environment. Map to regional guidelines and participate in ongoing training and development.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures and escalate when needed.
• Promote banking solutions and complete business processes in a timely and accurate manner.
• Connect with customers to advise them on banking solutions and processes.
• Support team effectiveness and personal development.
• Contribute to a positive, diverse, and equitable work environment.

Skills

Customer service

MS Office

Communication

Time management

Attention to detail

Korean language

Punjabi language

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD Canada Trust in Maple Ridge, BC is seeking a Customer Experience Associate to deliver excellent service and accurate financial transactions. You will engage customers, understand needs, and advise on suitable banking solutions while upholding TD's Code of Conduct and Ethics.

The role emphasizes a strong customer focus, teamwork, and a commitment to an equitable, positive work environment. Map to regional guidelines and participate in ongoing training and development.