Banking Customer Experience Specialist

TD; Medicine Hat; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Medicine Hat, Alberta seeks a Customer Experience Associate to deliver accurate financial transactions and outstanding service. You will identify customer needs and advise appropriate banking solutions, while upholding TD's standards of conduct and ethics.

The role emphasizes teamwork, proactive problem-solving, and contributing to an equitable, efficient branch environment. Prior MS Office skills and 1+ year experience are advantageous.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands-on knowledge of MS Office (Word, Excel, Outlook) and internet.
• Dynamic communicator with customer-facing experience.

Responsibilities

• Process financial transactions and maintain accuracy per procedures.
• Understand customer needs and suggest banking solutions.
• Respond to concerns using standard procedures and escalate when needed.
• Help achieve goals by promoting banking products and completing tasks timely.
• Build positive customer relationships and maintain clear status updates.
• Support team, stay dedicated, and contribute to operational excellence.

Skills

Customer service

Communication

Time management

Organizational skills

MS Office

Education

High School diploma

Undergraduate degree asset

Tools

MS Office

Excel

Outlook

Word

Job description

TD Canada Trust in Medicine Hat, Alberta seeks a Customer Experience Associate to deliver accurate financial transactions and outstanding service. You will identify customer needs and advise appropriate banking solutions, while upholding TD's standards of conduct and ethics.

The role emphasizes teamwork, proactive problem-solving, and contributing to an equitable, efficient branch environment. Prior MS Office skills and 1+ year experience are advantageous.