Frontline Banking: Customer Experience Specialist

TD; Vancouver; On-site; CAD 18,000 - 22,000; Full time

Job summary

TD Canada Trust in Vancouver, British Columbia, is seeking a Customer Experience Associate to deliver friendly, accurate banking services and help customers achieve their financial goals.

You will process deposits, withdrawals and bill payments, assess customer needs, and advise on suitable banking solutions while upholding TD's standards for service and ethics. A collaborative, inclusive team environment supports continuous learning and operational excellence.

Qualifications

• High School diploma or equivalent and 1+ years of relevant experience.
• Strong administrative, organizational, planning and time management skills.
• Proficient in MS Office and internet.
• Clear communicator with customer service experience.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Skills

Customer service

Communication

Time management

Organizational skills

Education

High School diploma

Tools

MS Office

Job description

TD Canada Trust in Vancouver, British Columbia, is seeking a Customer Experience Associate to deliver friendly, accurate banking services and help customers achieve their financial goals.

You will process deposits, withdrawals and bill payments, assess customer needs, and advise on suitable banking solutions while upholding TD's standards for service and ethics. A collaborative, inclusive team environment supports continuous learning and operational excellence.