Banking Customer Experience Specialist

TD; Surrey; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Surrey, British Columbia is seeking a Customer Service Associate to handle deposits, withdrawals and bill payments while identifying customer needs and promoting banking solutions. You will use MS Office and maintain a courteous, accurate approach in a fast-paced branch environment.

You will contribute to a positive workplace, deliver quality service, and support team objectives with strong communication and organizational skills.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Good communication skills with customers in writing and speaking.

Responsibilities

• Process financial transactions like deposits, withdrawals and bill payments.
• Understand customer needs and recommend banking solutions.
• Respond to concerns using standard procedures and escalate when needed.
• Promote banking solutions to achieve goals and maintain accuracy.

Skills

Customer service

Communication

Time management

Detail oriented

MS Office

Education

High School diploma or equivalent

Undergraduate degree asset

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Surrey, British Columbia is seeking a Customer Service Associate to handle deposits, withdrawals and bill payments while identifying customer needs and promoting banking solutions. You will use MS Office and maintain a courteous, accurate approach in a fast-paced branch environment.

You will contribute to a positive workplace, deliver quality service, and support team objectives with strong communication and organizational skills.