Banking Customer Experience Specialist

TD; Halifax; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Halifax, Nova Scotia, is seeking a Customer Experience Associate to deliver exceptional service and accurate financial transactions. You will engage with customers, understand their needs, and guide them to appropriate banking solutions while maintaining TD's Code of Conduct and ethics.

The role requires a High School diploma and 1+ years of experience; an undergraduate degree is an asset.

Qualifications

• High School diploma required; 1+ years of relevant experience is preferred.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning and time management skills are essential to succeed in a fast-paced branch environment.

Responsibilities

• Process financial transactions with accuracy and adhere to procedures.
• Understand customer needs and advise banking solutions.
• Respond to customer concerns using standard procedures and escalate when needed.
• Achieve goals by promoting banking solutions and completing tasks on time.
• Engage with customers to explain banking processes and products clearly.

Skills

MS Office

Communication

Organizational skills

Time management

Education

High School diploma

Undergraduate degree (asset)

Tools

Internet

Job description

TD Canada Trust in Halifax, Nova Scotia, is seeking a Customer Experience Associate to deliver exceptional service and accurate financial transactions. You will engage with customers, understand their needs, and guide them to appropriate banking solutions while maintaining TD's Code of Conduct and ethics.

The role requires a High School diploma and 1+ years of experience; an undergraduate degree is an asset.