Banking Customer Experience Specialist

TD Bank Group; Outaouais; Hybrid; CAD 32,000 - 39,000; Full time

Job summary

TD Canada Trust in Gatineau, QC is seeking a Customer Experience Associate to deliver exceptional customer service and accurate banking support. You will process transactions and advise customers on suitable solutions to enhance their experience.

Qualified candidates have a High School diploma, solid MS Office skills, and strong communication. You’ll thrive in a fast-paced branch, embracing teamwork and a proactive, detail-oriented approach.

Qualifications

• High School diploma or equivalent required.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.
• A dynamic communicator with established customer experience skills who can connect with different people calmly and effectively.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing business processes.
• Connect with customers to advise on banking solutions and processes.
• Promote team effectiveness and participate in personal performance development.
• Deliver quality customer experiences and suggest operational improvements.

Skills

Customer service

Communication

Time management

MS Office

Attention to detail

Adaptability

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD Canada Trust in Gatineau, QC is seeking a Customer Experience Associate to deliver exceptional customer service and accurate banking support. You will process transactions and advise customers on suitable solutions to enhance their experience.

Qualified candidates have a High School diploma, solid MS Office skills, and strong communication. You’ll thrive in a fast-paced branch, embracing teamwork and a proactive, detail-oriented approach.