Banking Customer Experience Specialist

TD; Quinte West; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Trenton, Ontario is seeking a Customer Experience Associate to support daily customer interactions, process transactions, and promote banking solutions. Join TD's frontline team to deliver accurate service and build lasting relationships with clients.

You will handle deposits, withdrawals, bill payments, and inquiries while following procedures and TD's Code of Conduct. The role emphasizes customer focus, teamwork, and opportunities for growth within TD's Total Rewards program.

Qualifications

• High School diploma or equivalent.
• 1+ years of customer service experience.
• Experience in banking is a plus.

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) per procedures and regulations.
• Identify customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard processes and escalate when needed.
• Achieve goals by promoting banking solutions and completing tasks accurately.

Skills

MS Office

Strong communication

Customer service

Time management

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Word

Excel

Outlook

Job description

TD Canada Trust in Trenton, Ontario is seeking a Customer Experience Associate to support daily customer interactions, process transactions, and promote banking solutions. Join TD's frontline team to deliver accurate service and build lasting relationships with clients.

You will handle deposits, withdrawals, bill payments, and inquiries while following procedures and TD's Code of Conduct. The role emphasizes customer focus, teamwork, and opportunities for growth within TD's Total Rewards program.