Banking Customer Experience Specialist

TD; Toronto; On-site; CAD 44,000 - 55,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate to deliver high-quality customer service at the Etobicoke branch. You will process transactions, identify customer needs, and promote banking solutions to ensure a positive experience for TD customers.

The role requires strong communication, reliability, and the ability to handle multiple tasks in a fast-paced environment while maintaining regulatory compliance and TD’s Code of Conduct.

Qualifications

• High School diploma and/or 1+ years of relevant experience
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job description

TD Canada Trust is seeking a Customer Experience Associate to deliver high-quality customer service at the Etobicoke branch. You will process transactions, identify customer needs, and promote banking solutions to ensure a positive experience for TD customers.

The role requires strong communication, reliability, and the ability to handle multiple tasks in a fast-paced environment while maintaining regulatory compliance and TD’s Code of Conduct.