Banking Customer Experience Champion

TD; Brossard; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust is seeking a Customer Experience Associate to deliver outstanding service at a Brossard branch. You will process transactions, assess customer needs, and promote appropriate banking solutions to enhance the customer experience while adhering to procedures and regulatory standards.

The role emphasizes accuracy, courtesy, and the ability to build lasting client relationships in a fast-paced retail banking setting.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Proficient in MS Office (Word, Excel, Outlook) and internet.
• Strong time management and organizational skills in a fast-paced environment.
• Clear verbal and written communication with customers.

Responsibilities

• Process financial transactions accurately per standard procedures.
• Identify customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Promote banking solutions to achieve goals and complete processes timely.
• Engage with customers to provide clear, confident guidance on banking steps.
• Support team by sharing status of routine activities and encouraging collaboration.
• Suggest operational improvements to enhance customer experience.

Skills

Customer service

MS Office

Time management

Communication

Attention to detail

Education

High School diploma

Undergraduate degree (asset)

Tools

Internet

Job description

TD Canada Trust is seeking a Customer Experience Associate to deliver outstanding service at a Brossard branch. You will process transactions, assess customer needs, and promote appropriate banking solutions to enhance the customer experience while adhering to procedures and regulatory standards.

The role emphasizes accuracy, courtesy, and the ability to build lasting client relationships in a fast-paced retail banking setting.