Banking Customer Experience Specialist

TD; Abbotsford; On-site; CAD 32,000 - 39,000; Full time

Job summary

TD Canada Trust in Abbotsford, British Columbia, is seeking a Customer Experience Associate to greet customers, process transactions, and provide banking solutions with accuracy and care.

The role emphasizes delivering a positive experience, meeting daily goals, and participating in a collaborative team environment while maintaining TD's standards and a commitment to exceptional service.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• MS Office knowledge (Word, Excel, Outlook).
• Strong communication and time management skills for a fast-paced environment.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures.
• Understand customer needs and recommend banking solutions.
• Respond and resolve customer concerns using standard procedures and escalate when needed.
• Achieve goals by promoting banking solutions and completing tasks accurately.
• Connect with customers to advise on banking solutions and processes.
• Support a positive, diverse, and equitable work environment.

Skills

MS Office

Customer service

Communication

Time management

Education

High School diploma

Undergraduate degree (asset)

Job description

TD Canada Trust in Abbotsford, British Columbia, is seeking a Customer Experience Associate to greet customers, process transactions, and provide banking solutions with accuracy and care.

The role emphasizes delivering a positive experience, meeting daily goals, and participating in a collaborative team environment while maintaining TD's standards and a commitment to exceptional service.