Banking Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Duncan; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Duncan, British Columbia, is hiring for a frontline customer service role at the branch. You will process deposits, withdrawals and bill payments while advising customers on suitable products and solutions. You will handle inquiries and resolve issues with care, accuracy and compliance.

Successful candidates bring 1+ years of relevant experience, excellent MS Office skills, and strong communication. The role offers local training and opportunities for growth within TD.

Qualifications

• High school diploma and/or 1+ years of relevant experience.
• Strong administration, organizational and time management skills.
• Proficient with MS Office (Word, Excel, Outlook) and internet.
• A proactive, detail-oriented communicator with calm, courteous manners.

Responsibilities

• Process deposits, withdrawals, bill payments per procedures and regulations.
• Identify customer needs and recommend banking solutions.
• Respond to customer inquiries and resolve issues following standard processes.
• Meet goals by promoting banking services and completing tasks accurately.
• Engage with customers and explain banking steps clearly.
• Support team through collaboration and timely updates on routine tasks.
• Suggest operational improvements to enhance customer experience.

Skills

MS Office

Customer service

Communication

Tools

MS Office

Job description

TD Canada Trust in Duncan, British Columbia, is hiring for a frontline customer service role at the branch. You will process deposits, withdrawals and bill payments while advising customers on suitable products and solutions. You will handle inquiries and resolve issues with care, accuracy and compliance.

Successful candidates bring 1+ years of relevant experience, excellent MS Office skills, and strong communication. The role offers local training and opportunities for growth within TD.