Banking Customer Experience Specialist

TD Bank Group; Dartmouth; Hybrid; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Dartmouth, Nova Scotia seeks a customer service-oriented professional to process deposits, withdrawals, bill payments and more. You will assess customer needs, offer suitable solutions, and ensure accurate, timely handling of routine banking tasks while maintaining TD's Code of Conduct and Ethics.

You will engage clients with clear communication, contribute to a positive team environment, and continually strive for service excellence.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Skills

MS Office

Customer service

Communication

Time management

Attention to detail

Problem solving

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office Suite

Job description

TD Canada Trust in Dartmouth, Nova Scotia seeks a customer service-oriented professional to process deposits, withdrawals, bill payments and more. You will assess customer needs, offer suitable solutions, and ensure accurate, timely handling of routine banking tasks while maintaining TD's Code of Conduct and Ethics.

You will engage clients with clear communication, contribute to a positive team environment, and continually strive for service excellence.