Frontline Banking Experience Specialist

TD; Surrey; On-site; CAD 18,000 - 22,000; Part time

Job summary

TD Canada Trust is seeking an part-time Customer Service Associate in Surrey, BC. You will process deposits, withdrawals, bill payments, and provide information on TD products and services while delivering a positive customer experience.

Ideal candidates have 1+ years of experience and strong MS Office skills. A proactive communicator who can handle multiple tasks in a fast-paced environment will thrive in this role.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand and determine customer needs to recommend solutions.
• Respond and resolve customers' concerns using standard procedures and escalations.
• Achieve assigned goals by promoting banking solutions and completing processes.
• Connect with customers to advise them on banking solutions and processes.
• Promote teamwork and participate in personal development.
• Deliver quality customer experiences and suggest improvements.

Skills

Administrative skills

Organizational skills

Communication skills

Customer service

Education

High School diploma

Undergraduate degree (asset)

Tools

MS Office

Excel

Word

Outlook

Internet

Job description

TD Canada Trust is seeking an part-time Customer Service Associate in Surrey, BC. You will process deposits, withdrawals, bill payments, and provide information on TD products and services while delivering a positive customer experience.

Ideal candidates have 1+ years of experience and strong MS Office skills. A proactive communicator who can handle multiple tasks in a fast-paced environment will thrive in this role.