Banking Customer Experience Specialist

TD; Red Deer; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust is hiring a Customer Experience Associate in Red Deer, Alberta. You will handle deposits, withdrawals, bill payments, and other financial transactions while understanding customer needs to recommend appropriate banking solutions.

You will resolve concerns using established procedures and strive to deliver an exceptional customer experience in a fast-paced branch environment. Your role requires strong communication, attention to detail, and the ability to multitask while

Qualifications

• High school diploma or equivalent required; experience in customer-facing roles preferred.
• Strong communication and interpersonal skills with a customer-first mindset.
• Proficient with MS Office (Word, Excel, Outlook) and internet research.

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) according to procedures and regulations.
• Identify customer needs and advise banking solutions to enhance customer experience.
• Resolve customer concerns using standard procedures and escalate non-standard issues as needed.
• Meet goals by promoting banking solutions and completing tasks accurately and timely.
• Engage with customers to explain banking processes clearly and professionally.

Skills

Customer service

Communication

MS Office

Time management

Detail oriented

Adaptability

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD Canada Trust is hiring a Customer Experience Associate in Red Deer, Alberta. You will handle deposits, withdrawals, bill payments, and other financial transactions while understanding customer needs to recommend appropriate banking solutions.

You will resolve concerns using established procedures and strive to deliver an exceptional customer experience in a fast-paced branch environment. Your role requires strong communication, attention to detail, and the ability to multitask while