Banking Customer Experience Specialist

TD; Victoria; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Victoria, BC is hiring a Customer Experience Associate to welcome and assist branch customers with transactions and banking solutions. You will process deposits, withdrawals, bill payments, and provide accurate service, while upholding TD's Code of Conduct and ethics.

The role emphasizes accurate transaction handling, thoughtful advice, and a collaborative, respectful team environment. A high school diploma and strong communication skills are essential; MS Office proficiency

Qualifications

• High School diploma or equivalent or higher.
• 1+ years of relevant customer service experience.
• Strong verbal and written communication.
• Ability to handle financial transactions accurately.
• Proficient in MS Office and basic internet usage.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Identify customer needs and recommend banking solutions.
• Resolve customer concerns following procedures and escalate as needed.
• Promote banking solutions to meet business goals.
• Engage with customers to provide clear, courteous service.
• Support team with timely updates and collaborative attitude.
• Contribute to a positive, diverse and equitable work environment.
• Deliver high-quality customer experiences and suggest operational improvements.

Skills

Customer service

Cash handling

MS Office

Communication skills

Time management

Attention to detail

Team player

Education

High School diploma or equivalent

Undergraduate degree asset

Tools

MS Office

Job description

TD Canada Trust in Victoria, BC is hiring a Customer Experience Associate to welcome and assist branch customers with transactions and banking solutions. You will process deposits, withdrawals, bill payments, and provide accurate service, while upholding TD's Code of Conduct and ethics.

The role emphasizes accurate transaction handling, thoughtful advice, and a collaborative, respectful team environment. A high school diploma and strong communication skills are essential; MS Office proficiency