Banking Client Service Specialist

CIBC; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian bank is seeking a Client Service Representative in Ottawa to assist clients with their banking needs in a fast-paced environment. The role involves engaging with clients, solving their issues, and leveraging technology for better service. Candidates should be motivated, customer-focused, and have good digital literacy skills. This full-time position is on-site, ensuring a dynamic client experience throughout the banking center.

Benefits

Competitive salary

Employee benefits program

Defined benefit pension plan

Employee share purchase plan

Paid day off for personal growth

Qualifications

• Strong client engagement and focus on client experience.
• Ability to solve problems and take accountability for client issues.
• Familiarity with banking technology and mobile applications.

Responsibilities

• Assist clients with day-to-day banking needs as a first line of support.
• Connect clients to appropriate teams for their financial goals.
• Provide meaningful client interactions to enhance their banking experience.

Skills

Customer Service

Digital Literacy

Financial Processing

Online Banking

Organizational Efficiency

Teamwork

Job description

A leading Canadian bank is seeking a Client Service Representative in Ottawa to assist clients with their banking needs in a fast-paced environment. The role involves engaging with clients, solving their issues, and leveraging technology for better service. Candidates should be motivated, customer-focused, and have good digital literacy skills. This full-time position is on-site, ensuring a dynamic client experience throughout the banking center.