Banking Client Experience Specialist

CIBC; Eastern Ontario; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Employee share purchase plan

MomentMakers recognition program

Wellbeing support

Job summary

CIBC Pembroke is seeking a Client Service Representative to join our Personal and Business Banking Team. You'll be the first line of support, helping clients with day-to-day banking needs, answering questions, and guiding them to the right specialists, while working on-site in a fast-paced banking center.

You’ll adapt to evenings and weekends as needed and travel locally to multiple centers. A client-first mindset, strong communication, and a passion for helping people are essential to succeed

Responsibilities

• Assist clients with day-to-day banking needs and answer questions.
• Help clients with transactions and connect to the right team members.
• Be the first line of support as clients work toward their financial goals.

Skills

Client Issue Resolution

Client Service

Customer Experience

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC Pembroke is seeking a Client Service Representative to join our Personal and Business Banking Team. You'll be the first line of support, helping clients with day-to-day banking needs, answering questions, and guiding them to the right specialists, while working on-site in a fast-paced banking center.

You’ll adapt to evenings and weekends as needed and travel locally to multiple centers. A client-first mindset, strong communication, and a passion for helping people are essential to succeed