Banking Client Experience Specialist

CIBC; Val-d'Or; On-site; CAD 36,000 - 48,000; Full time

Job summary

CIBC is seeking a Client Service Representative to join our Personal and Business Banking team in Val-d’Or. You will work in a fast-paced banking center, helping clients with day-to-day banking needs and guiding them to the right specialists.

You may be asked to work evenings, weekends, and across multiple centers within a reasonable travel distance. You will be the first line of support, delivering a positive client experience by solving issues, learning about digital tools, and ensuring client

Qualifications

• Experience in bank/client service environments is preferred.
• Ability to handle multiple client requests with accuracy and courtesy.
• Comfort with banking products and transactions and using digital tools.

Responsibilities

• Assist clients with transactions and inquiries to meet daily banking needs.
• Proactively connect clients with the right team members to support goals.
• Promote use of mobile banking apps and other digital tools to improve client experience.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative to join our Personal and Business Banking team in Val-d’Or. You will work in a fast-paced banking center, helping clients with day-to-day banking needs and guiding them to the right specialists.

You may be asked to work evenings, weekends, and across multiple centers within a reasonable travel distance. You will be the first line of support, delivering a positive client experience by solving issues, learning about digital tools, and ensuring client