Banking: Client Experience Specialist

CIBC; Victoria; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Employee share purchase plan

Job summary

CIBC in Victoria, Canada seeks a Client Service Representative to support day-to-day banking needs within a fast-paced Banking Center. You will help clients with questions, transactions, and direct them to the right specialists to achieve their financial goals.

You’ll be on-site full-time with hours that may include evenings and weekends, and you may work at multiple centres within a reasonable travel distance. A client-focused attitude and willingness to learn are essential.

Qualifications

• Client-first mindset focused on solutions.
• Goal oriented with drive to deliver results.
• Passionate about people, with strong interpersonal skills.
• Curious and eager to learn.

Responsibilities

• Assist clients with day-to-day banking needs and transactions.
• Connect clients with the right team members to reach their goals.
• Maintain on-site presence and be flexible to work at multiple centres within travel distance.

Skills

Client Issue Resolution

Client Service

Customer Experience CX

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC in Victoria, Canada seeks a Client Service Representative to support day-to-day banking needs within a fast-paced Banking Center. You will help clients with questions, transactions, and direct them to the right specialists to achieve their financial goals.

You’ll be on-site full-time with hours that may include evenings and weekends, and you may work at multiple centres within a reasonable travel distance. A client-focused attitude and willingness to learn are essential.