Banking Client Experience Specialist

CIBC; Vaudreuil-Dorion; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share plan

Vacation offering

Wellbeing support

MomentMakers

Job summary

At CIBC, a Client Service Representative you’ll be the first line of support in a fast-paced Banking Center, helping clients with day-to-day banking needs and connecting them to the right experts to reach their financial goals.

You’ll work on-site full-time, with flexibility to cover banking centre hours, including evenings and weekends, and travel between nearby centres to deliver an exceptional client experience.

Qualifications

• Client engagement to provide personalized service and help clients achieve goals.
• Strong problem-solving to resolve client issues and improve experiences.
• Proficiency with digital banking tools and mobile apps to assist clients.

Responsibilities

• Assist clients with transactions and account inquiries to meet daily banking needs.
• Connect clients to the right team members to support their financial goals.
• Promote and explain mobile banking features to enhance client experience.
• Maintain high-quality service on-site, across banking centers as needed.

Skills

Client engagement

Problem solving

Tech literacy

Customer service

Job description

At CIBC, a Client Service Representative you’ll be the first line of support in a fast-paced Banking Center, helping clients with day-to-day banking needs and connecting them to the right experts to reach their financial goals.

You’ll work on-site full-time, with flexibility to cover banking centre hours, including evenings and weekends, and travel between nearby centres to deliver an exceptional client experience.