Client Experience Specialist - Personal Banking

CIBC; Mission; On-site; CAD 42,000 - 56,000; Full time

Job summary

CIBC is seeking a Client Service Representative to support clients in our Mission banking center. You’ll address daily banking needs, answer questions, and proactively connect clients with the right specialists to help achieve their financial goals.

You’ll be on-site full-time, with flexibility for hours and travel between nearby banking centres. Join a team that values client focus, accountability, and continuous learning to drive a great client experience.

Qualifications

• Experience delivering strong client service in banking or financial services.
• Ability to guide clients to the right product or team for their goals.
• Comfort with using mobile and online banking tools.

Responsibilities

• Assist clients with day-to-day banking transactions and inquiries.
• Act as first point of contact and connect clients to appropriate bank team.
• Maintain on-site presence and adapt to flexible hours including evenings and weekends.

Skills

Client engagement

Problem solving

Technology proficiency

Customer service

Financial products knowledge

Interpersonal communication

Empathy

Account management

Team collaboration

Job description

CIBC is seeking a Client Service Representative to support clients in our Mission banking center. You’ll address daily banking needs, answer questions, and proactively connect clients with the right specialists to help achieve their financial goals.

You’ll be on-site full-time, with flexibility for hours and travel between nearby banking centres. Join a team that values client focus, accountability, and continuous learning to drive a great client experience.