Client Experience Specialist - Banking

CIBC; Meadow Lake; On-site; CAD 38,000 - 52,000; Full time

Job summary

CIBC is seeking a Client Service Representative to join its Personal and Business Banking team in Meadow Lake. You will work in a fast-paced Banking Center, helping clients with day-to-day banking needs, answering questions, and processing transactions.

You’ll be the first line of support, connecting clients to the right team members to reach their financial goals, and you’ll travel between centres as needed. You are customer-focused, goal-oriented, and passionate about people.

Qualifications

• Ability to help clients with day-to-day banking needs and questions.
• Focus on delivering a great client experience and connecting clients to the right team.
• Confidence using mobile banking apps and digital tools to assist clients.

Responsibilities

• Support clients with their accounts and products in a fast-paced Banking Center.
• Answer questions, process transactions, and refer to appropriate teams as needed.
• Maintain on-site presence and flexibility to work hours including evenings and weekends within travel distance.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

CIBC is seeking a Client Service Representative to join its Personal and Business Banking team in Meadow Lake. You will work in a fast-paced Banking Center, helping clients with day-to-day banking needs, answering questions, and processing transactions.

You’ll be the first line of support, connecting clients to the right team members to reach their financial goals, and you’ll travel between centres as needed. You are customer-focused, goal-oriented, and passionate about people.