Banking Center Client Experience Associate

CIBC; Parkhill; On-site; CAD 40,000 - 55,000; Full time

Job summary

A modern banking institution in Parkhill is seeking a Client Service Representative to provide valuable assistance to clients in their day-to-day banking needs. This role focuses on client engagement, issue resolution, and leveraging digital tools to enhance client experiences. The ideal candidate is committed to client-first principles, has strong interpersonal skills, and is willing to work flexible hours including evenings and weekends. Enjoy a competitive salary and various employee benefits.

Benefits

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• You put our clients first, engaging with purpose to find the right solutions.
• You are goal-oriented, motivated by accomplishing your goals.
• You are passionate about people and build relationships with a diverse network.

Responsibilities

• Help clients manage their accounts and products.
• Act accountably to resolve client issues effectively.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A modern banking institution in Parkhill is seeking a Client Service Representative to provide valuable assistance to clients in their day-to-day banking needs. This role focuses on client engagement, issue resolution, and leveraging digital tools to enhance client experiences. The ideal candidate is committed to client-first principles, has strong interpersonal skills, and is willing to work flexible hours including evenings and weekends. Enjoy a competitive salary and various employee benefits.