Aviation Help Desk Specialist — Remote Friendly

WinAir; London; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading aviation software provider in London, Ontario, is seeking a Help Desk Representative to assist customers with inquiries regarding their software solutions. This entry-level position offers opportunities for advancement and requires strong communication skills, a technical background, and a dedication to customer success. The role involves triaging incoming requests, providing documentation, and assisting with technical installations. Benefits include competitive compensation, healthcare options, and a flexible work schedule.

Benefits

Extended healthcare

Dental

Flexible work schedule

RRSP matching

Social committee events

Qualifications

• Minimum of College Diploma in Computer Programming, Internet Applications, or related discipline.
• Help Desk support experience with software applications is preferred.
• Aviation experience or knowledge is beneficial.

Responsibilities

• Communicate with customers via various platforms.
• Analyze and triage incoming incidents.
• Provide documentation to resolve customer requests.
• Monitor Customer Dashboard for timeliness.
• Assist with installations and system upgrades.
• Document user testing scenarios.

Skills

Professional communication

Technical aptitude

Analytical skills

Problem-solving

Presentation skills

Knowledge of Windows OS

MS SQL experience

Education

College Diploma in Computer Programming or related field

Tools

Atlassian products (Service Desk, Jira, Confluence)

MS SQL

Job description

A leading aviation software provider in London, Ontario, is seeking a Help Desk Representative to assist customers with inquiries regarding their software solutions. This entry-level position offers opportunities for advancement and requires strong communication skills, a technical background, and a dedication to customer success. The role involves triaging incoming requests, providing documentation, and assisting with technical installations. Benefits include competitive compensation, healthcare options, and a flexible work schedule.