Automotive Service Advisor - Growth & Customer Impact

Queensway Automotive Group; Mississauga; On-site; CAD 45,000 - 65,000; Full time

Job summary

Queensway Automotive Group is seeking a Service Advisor at Erin Mills Mazda in Mississauga to provide outstanding customer service and coordinate repairs. You will communicate with customers, estimate labor and parts costs, and keep clients informed about progress and outcomes.

The ideal candidate has 3 years in a dealership or aftermarket setting, service advisor experience is a plus, and a valid driver’s license with a clean driving record.

Qualifications

• Three years in a dealership or aftermarket setting is preferred.
• Service Advisor experience is considered an asset.
• Valid driver’s license with a clean driving record.
• Strong interpersonal and customer-facing skills.
• Ability to thrive in a fast-paced auto service environment.

Responsibilities

• Understand and address customer needs and concerns.
• Keep customers informed about repair progress.
• Provide accurate labor and parts cost estimates in detail.
• Verify completion of repairs using the Technician Checklist and inspect the vehicle.
• Inform customers of any unexpected incidents during repairs.

Skills

Customer service

Communication

Teamwork

Job description

Queensway Automotive Group is seeking a Service Advisor at Erin Mills Mazda in Mississauga to provide outstanding customer service and coordinate repairs. You will communicate with customers, estimate labor and parts costs, and keep clients informed about progress and outcomes.

The ideal candidate has 3 years in a dealership or aftermarket setting, service advisor experience is a plus, and a valid driver’s license with a clean driving record.