Service Advisor: Drive Customer Care & Vehicle Solutions

Performance Cars Ltd.; Brampton; On-site; CAD 50,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Disability and life insurance

Employee assistance plan (EAP)

Vehicle/service discounts

Job summary

Performance Auto Group, a leading automotive group in Ontario, is seeking a Service Advisor in Brampton to greet customers, assess mechanical concerns, explain estimates and timelines, and prepare detailed repair orders. You will guide customers on vehicle care per manufacturer specs and coordinate with technicians to ensure timely completion.

The role emphasizes high-quality customer service, professional interaction under pressure, and accurate data entry.

Qualifications

• Strong customer service and troubleshooting skills.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Strong attention to detail.
• Able to read and comprehend instructions and information.

Responsibilities

• Greet each customer in a prompt, courteous manner.
• Communicate with customers to determine the nature of the mechanical problems.
• Discuss cost estimates and approximate time when vehicle will be ready with customer and obtain agreement from customer before allowing Technicians to begin work.
• Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's specifications, while using maintenance menus.
• Prioritize repairs based on urgency.
• Address telephone inquiries regarding work-in-process requests and appointments, and return phone messages promptly.
• Contact customers when the vehicle is ready for pick up and answer any questions, review work performed and explain charges and coverage.

Skills

Customer service

Troubleshooting

Professionalism

Attention to detail

Written and verbal communication

Data entry

Team player

Education

High School Diploma or GED

Tools

CDK Dealer software

Job description

Performance Auto Group, a leading automotive group in Ontario, is seeking a Service Advisor in Brampton to greet customers, assess mechanical concerns, explain estimates and timelines, and prepare detailed repair orders. You will guide customers on vehicle care per manufacturer specs and coordinate with technicians to ensure timely completion.

The role emphasizes high-quality customer service, professional interaction under pressure, and accurate data entry.