Service Advisor

Trotman Auto Group; Abbotsford; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Employee Discounts

Long-tenured dealership

Comprehensive benefits

Job summary

Abbotsford Mazda is seeking a results-driven Service Advisor to thrive in a high-volume dealership environment and convert customer interactions into trusted, lasting relationships.

You will support technicians and the service operation, ensuring a smooth workflow and outstanding customer experience, with a strong earning potential and opportunities for career growth.

Qualifications

• Some experience as a Service Advisor.
• Strong customer service and relationship-building skills.
• Organized, efficient, and detail-oriented.
• Ability to manage a high-volume workload while delivering an exceptional customer experience.
• Team Player with a gregarious, involved personality.
• Looking for a long-term career with growth opportunities.
• Provide accurate quotes and maintenance guidance.

Responsibilities

• Guide customers through the service process from check-in to vehicle delivery.
• Build repair recommendations and maintenance plans based on technician findings.
• Communicate repair timelines, approvals, and updates to customers.
• Work closely with technicians to ensure accurate estimates and efficient workflow.
• Deliver an exceptional customer experience while maximizing repair opportunities.

Skills

Customer service

Relationship building

Organized

Detail-oriented

Team player

High-volume workload management

Job description

For Results-Driven Service Advisors Ready to Earn More and Achieve More

Abbotsford Mazda is looking for results-driven Service Advisors who thrive on performance, excel in a high-volume environment, and know how to turn every customer interaction into an opportunity to build trust, loyalty, and results.

At Abbotsford Mazda, we support technicians, customers, and the entire dealership operation. As a Service Advisor, you’ll play a key role in ensuring a smooth workflow, exceptional service, and a strong customer experience.

If you have some experience as a Service Advisor who is competitive, customer-focused, and motivated by results, you’ll have the volume, customer base, and support to take your career to the next level.

If you’re ready for more opportunity, more earning potential, and a dealership where performance matters, Abbotsford Mazda wants to meet you!

Why Join Abbotsford Mazda?

A rewarding leadership career with a top automotive group in BC

Compensation is designed to reward performance

Employee Discounts

Long tenured dealership

Comprehensive benefits — medical, dental, mental wellness support, and more

Career Growth & Development — paid training, NADA courses, and internal advancement opportunities

Compensation: $60,000 - $90,000 earning potential

What we are looking for:

• Some experience as a Service Advisor
• Strong customer service and relationship-building skills
• Organized, efficient, and detail-oriented
• Ability to manage a high-volume workload while delivering an exceptional customer experience
• Team Player with a gregarious, involved personality
• Looking for a long-term career with growth opportunities
• Provide accurate quotes and maintenance guidance

What your day will look like:

• Guide customers through the service process from check-in to vehicle delivery
• Build repair recommendations and maintenance plans based on technician findings
• Communicate repair timelines, approvals, and updates to customers
• Work closely with technicians to ensure accurate estimates and efficient workflow
• Deliver an exceptional customer experience while maximizing repair opportunities

Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted. By submitting an application, you consent to Trotman Auto Group and its affiliates collecting, using, and disclosing personal information, including contacting previous employers and references, for recruitment purposes in accordance with BC's Personal Information Protection Act (PIPA).