Automotive Service Advisor | Master Mechanic Markham East

Mastermechanic; Markham; Hybrid; CAD 39,000 - 44,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Paid time off

Job summary

Master Mechanic Markham East in Markham, ON is seeking an Automotive Service Advisor to be the vital link between customers and technicians. The role covers the full service experience from the initial phone contact to vehicle handover, ensuring clear communication and honest recommendations throughout.

You will explain repairs, provide cost estimates, and help customers plan long-term maintenance while keeping service records accurate and maintaining a welcoming desk environment.

Qualifications

• Experience in automotive service writing or similar customer service role.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inquiries regarding repairs and maintenance with transparency and expertise.
• Manage appointment bookings and coordinate with the shop foreman to ensure timely vehicle turnaround.
• Explain repair processes and provide accurate cost estimates; prioritize safety-related services.
• Help customers develop long-term maintenance schedules to ensure vehicle longevity.
• Process payments, manage service records, and ensure documentation is accurate and organized.
• Maintain a clean, professional, and welcoming service desk and waiting area.

Skills

Customer service

Communication

Technical aptitude

CRM software

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Automotive Service Advisor | Master Mechanic Markham East

Markham, ON

Location: 185 Bullock Drive, Unit 5, Markham, ON L3P 7R4
Type: Full-Time, Permanent
Compensation: $30.00 per hour + Bonus Plan

The Face of Trusted Service

At Master Mechanic Markham East, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.

The Role

As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.

Key Responsibilities

• Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise.
• Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.
• Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.
• Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity.
• Transaction Management: Process payments, manage service records, and ensure all documentation is accurate and organized.
• Shop Environment: Maintain a clean, professional, and welcoming service desk and waiting area.

Requirements

• Experience: Previous experience in automotive service writing or a similar customer service role is preferred.
• Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.
• Technical Aptitude: A solid understanding of automotive parts and repair processes.
• Tech-Savvy: Proficiency with CRM systems and business software.
• Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.
• Education: High school diploma or equivalent.
• Health & Wellness: Extended health care, dental care, disability, and life insurance.
• Convenience: On-site parking and uniforms provided.
• Time Off: Paid time off to ensure you stay recharged.