Service Advisor

The Humberview Group; Mississauga; On-site; CAD 50,000 - 100,000; Full time

Job summary

The Humberview Group is looking for an experienced Service Advisor to join our Mississauga team. You will be one of the main contacts for customers in our Service Department, offering knowledgeable guidance, transparent communication, and a smooth service experience from check-in to vehicle pickup.

You will confidently recommend repairs and maintenance, manage workflow efficiently, and seek opportunities to enhance customer satisfaction while supporting department performance.

Qualifications

• Minimum prior Service Advisor experience is required.
• CDK knowledge is a plus.
• Strong technical/mechanical knowledge is required.
• Valid G driver's license with clean record.

Responsibilities

• Greet customers on arrival and assess service needs with walk-arounds.
• Provide repair and maintenance recommendations per vehicle condition and guidelines.
• Manage repair timelines, shop loading, and scheduling for efficiency.
• Schedule and coordinate service appointments to optimize workflow.
• Advise customers on car care and maintenance value.
• Answer customer inquiries with professionalism and care.
• Monitor repair orders and provide timely updates to customers.
• Handle inbound calls about work in progress and appointments.
• Perform additional duties as assigned.

Skills

Great attitude

Strong organizational skills

Strong attention to detail

Friendly and trustworthy

Excellent listening skills

Problem solver

G driver's license

Team player

Tools

CDK

Job description

The Humberview Group is looking for an experienced Service Advisor to add to one of our teams in Mississauga.

Our Service Advisors are one of the first points of contact with customers who bring their vehicles in for service.

As a Service Advisor, you will serve as one of the primary points of contact for customers visiting our Service Department. You will play a critical role in ensuring every customer receives knowledgeable guidance, transparent communication, and a seamless service experience from check-in to vehicle pickup.

This role requires someone who can confidently recommend necessary repairs and maintenance, manage workflow efficiently, and identify opportunities to enhance customer satisfaction while supporting department performance. If you excel at relationship-building, problem-solving, and delivering top-tier customer service, we want to hear from you.

Compensation: $50,000 to $100,000 a year.

Why Join The Humberview Group?

• Career Growth – Advancement opportunities across 20 stores and 18 brands.
• Rewards & Bonuses – Referral bonuses up to $2,000 and incentive programs.
• Comprehensive Benefits – Health, dental, travel, life insurance, RRSP matching, and an Employment Assistance Program (EAP).
• Training & Mentorship – Learn from experienced leaders who support your growth.
• Exclusive Perks – Team member pricing on vehicles, service, parts, and accessories.
• Lifestyle Benefits – Discounts on brands and gym memberships.
• Great Team Culture – Social events, BBQs, and team outings.
• Work-Life Balance – No Sundays or holidays, plus long summer weekends.

The Humberview Group is one of Ontario’s leading automotive dealer groups and a proud winner of Canada’s Best Managed Companies for 2024, 2025, and 2026.

With over 60 years of success, our people and customer relationships continue to drive our growth.

What You\'ll Do

• Greet customers upon arrival and conduct detailed vehicle walk-arounds to assess service needs and document concerns.
• Provide professional recommendations on required repairs, maintenance, and preventative services based on vehicle condition and manufacturer guidelines.
• Manage repair estimate timelines, shop loading, and service scheduling to maximize efficiency and customer satisfaction.
• Schedule and coordinate service appointments while ensuring effective workflow within the Service Department.
• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Address customer inquiries, concerns, and service-related questions with professionalism and care.
• Monitor the progress of repair orders throughout the day and provide timely updates to customers.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Additional duties as assigned.

What We\'re Looking For

• A great attitude!
• Previous Service Advisor experience.
• Understanding of CDK would be considered an asset.
• Strong technical/mechanical knowledge is required.
• A valid G driver\’s license and clean drivers\’ abstract.
• Strong organizational skills.
• Strong attention to detail.
• Friendly and a trustworthy individual.
• A desire to achieve the very best in customer service and teamwork.
• Excellent listening skills.
• Problem solver.

Join Our Team

At The Humberview Group, we believe great people create great experiences. We invest in enthusiastic, driven individuals by providing the training, mentorship, and support needed for long-term success.

Whether you\’re starting your automotive career or looking for your next opportunity, we\’d love to hear from you.

The Humberview Group is an equal opportunity employer. Accommodations are available upon request throughout the recruitment process. We thank all candidates, but only those selected for an interview will be contacted. Please note, this position is open only to individuals who are legally entitled to work in Canada at the time of application and in the future. The Humberview Group does not provide sponsorship for work permits or immigration support.