Automotive Service Advisor | Master Mechanic Markham West

Mastermechanic; Markham; Hybrid; CAD 39,000 - 44,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Paid time off

Extended health care

Job summary

Master Mechanic Markham West is seeking an Automotive Service Advisor in Markham, ON. You will be the primary contact for clients, managing the end-to-end service experience from inquiry to handover, ensuring clear communication and honest recommendations.

You will coordinate appointments, work with the foreman to ensure timely turnaround, and assist customers with maintenance planning and cost estimates while supporting a professional service desk environment.

Qualifications

• Experience in automotive service writing or similar customer service role preferred.
• Excellent verbal and written communication; explain complex issues clearly.
• Solid understanding of automotive parts and repair processes.
• Proficient with CRM systems and business software.

Responsibilities

• Act as the primary contact for clients from first call to vehicle handover.
• Coordinate appointments and work with shop foreman for timely turnaround.
• Explain repair processes and provide accurate cost estimates with safety emphasis.
• Help customers plan long-term maintenance for vehicle longevity.
• Process payments and maintain accurate service records.

Skills

Customer service

Communication

Technical understanding

Education

High school diploma

Tools

CRM systems

Job description

Automotive Service Advisor | Master Mechanic Markham West

Markham, ON

Location: 271 Amber Street, Unit 3, Markham, ON L3R 3J7
Type: Full-Time, Permanent
Compensation: $30.00 per hour + Bonus Plan

The Face of Trusted Service
At Master Mechanic Markham West, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.

The Role
As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.

Key Responsibilities

• Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise.
• Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.
• Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.
• Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity.
• Transaction Management: Process payments, manage service records, and ensure all documentation is accurate and organized.
• Shop Environment: Maintain a clean, professional, and welcoming service desk and waiting area.

Requirements

• Experience: Previous experience in automotive service writing or a similar customer service role is preferred.
• Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.
• Technical Aptitude: A solid understanding of automotive parts and repair processes.
• Tech-Savvy: Proficiency with CRM systems and business software.
• Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.
• Education: High school diploma or equivalent.
• Health & Wellness: Extended health care, dental care, disability, and life insurance.
• Convenience: On-site parking and uniforms provided.
• Time Off: Paid time off to ensure you stay recharged.