Automotive Service Advisor | Master Mechanic Orillia

Mastermechanic; Central Ontario; Hybrid; CAD 46,000 - 54,000; Full time

Benefits offered by this job

On-site parking

Uniforms provided

Health & dental insurance

Job summary

Master Mechanic Orillia is seeking an Automotive Service Advisor in Orillia, ON. You will be the vital link between customers and technicians, guiding the service experience from first contact to vehicle handover, and delivering honest recommendations.

The role emphasizes clear communication, strong product knowledge, and the ability to manage appointments, cost estimates, and keep records organized. We offer full-time employment with competitive hourly wages plus commission, on-site parking,

Qualifications

• Prior experience in automotive service writing or a similar customer service role.
• Strong communication skills, both verbal and written.
• Solid understanding of automotive parts and repair processes.
• Proficiency with CRM systems and business software.
• High school diploma or equivalent.

Responsibilities

• Respond to inquiries regarding repairs and maintenance with transparency and expertise.
• Manage appointment bookings and coordinate with shop foreman for timely turnaround.
• Explain repair processes and provide accurate cost estimates.
• Help customers develop long-term maintenance plans to extend vehicle life.
• Process payments, maintain service records, and keep documentation organized.
• Maintain a clean, welcoming service desk and waiting area.

Skills

Customer service

Communication

Automotive knowledge

CRM software

Experience in service writing

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

Automotive Service Advisor | Master Mechanic Orillia

Orillia, ON

Location: 324 Memorial Ave, Orillia, ON L3V 5X6

Type: Full-Time, Permanent

Compensation: $22.00 – $26.00 per hour + Commission

The Face of Trusted Service

At Master Mechanic Orillia, our Service Advisors are the vital link between our customers and our technicians. We don’t just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.

The Role

As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations.

Key Responsibilities

• Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise.
• Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround.
• Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.
• Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity.
• Transaction Management: Process payments, manage service records, and ensure all documentation is accurate and organized.
• Shop Environment: Maintain a clean, professional, and welcoming service desk and waiting area.

Requirements

• Experience: Previous experience in automotive service writing or a similar customer service role is preferred.
• Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.
• Technical Aptitude: A solid understanding of automotive parts and repair processes.
• Tech-Savvy: Proficiency with CRM systems and business software.
• Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.
• Education: High school diploma or equivalent.
• Health & Wellness: Extended health care, dental care, disability, and life insurance.
• Convenience: On-site parking and uniforms provided.
• Time Off: Paid time off to ensure you stay recharged.