Automotive Service Advisor – Growth & Customer Care

The Warrington Group; Hammonds Plains; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Monthly sales bonus program

Comprehensive benefits package

RRSP matching program

Paid time off (4 sick days)

Job summary

OK Tire & Auto Service, part of The Warrington Group, seeks an Automotive Service Advisor to connect customers with technicians and manage the service journey from arrival to pickup. You will discuss maintenance needs, explain estimates, and ensure smooth shop operations across multiple Halifax Metro locations.

The role emphasizes strong communication, reliability, and teamwork in a fast-paced service environment with growth opportunities and comprehensive benefits.

Qualifications

• Previous automotive Service Advisor experience is required.
• Strong customer service and interpersonal skills are essential.
• Excellent organizational and time management abilities.
• Comfortable discussing repairs, estimates, and maintenance with customers.

Responsibilities

• Provide friendly, professional service to customers throughout their service experience.
• Identify customer maintenance and repair needs and explain recommendations.
• Prepare and explain service estimates, repairs, and invoices clearly.
• Coordinate with technicians to support efficient daily workflow.
• Keep customers informed of progress and changes to recommended work.
• Schedule service appointments and assist with daily shop operations.
• Follow up on declined or recommended repairs and build long-term relationships.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Communication

Teamwork

Tools

Shop management software

Job description

OK Tire & Auto Service, part of The Warrington Group, seeks an Automotive Service Advisor to connect customers with technicians and manage the service journey from arrival to pickup. You will discuss maintenance needs, explain estimates, and ensure smooth shop operations across multiple Halifax Metro locations.

The role emphasizes strong communication, reliability, and teamwork in a fast-paced service environment with growth opportunities and comprehensive benefits.