Automotive Service Advisor — Kickstart Your Career Growth

Canadian-Tire-Corporation,-Ltd.-1; Ottawa; On-site; CAD 26,000 - 34,000; Full time

Job summary

Canadian Tire Corporation, Ltd. is seeking an Automotive Service Advisor in Ottawa to connect customers with our technicians, explain vehicle needs and coordinate repairs.

The role emphasizes a friendly, professional approach and strong communication as you guide customers through estimates, services and scheduling. You’ll help maintain a positive customer experience, work with a computerized work order system and cash register, and grow the service department by identifying opportunities for

Qualifications

• Customer-focused with strong communication skills.
• Comfortable with basic math.
• Proficient with computers and basic keyboarding.

Responsibilities

• Welcome customers and determine their automotive service and repair needs
• Respond to customer inquiries both in person and over the phone
• Prepare estimates and provide customers with clear information about recommended services
• Schedule appointments and manage daily service bookings
• Create, update and manage work orders
• Review completed work and recommendations with customers
• Explain warranty and service contract coverage, including applicable provisions and exclusions
• Help grow the Service Department by identifying opportunities to recommend appropriate maintenance and services
• Operate our computerized work order system and cash register
• Maintain a professional, friendly and customer-focused environment
• Complete other duties as required

Skills

Customer service

Communication

Organization

Problem solving

Team player

Computer literacy

Basic math

Driver’s license

Tools

Work order system

Cash register

Job description

Canadian Tire Corporation, Ltd. is seeking an Automotive Service Advisor in Ottawa to connect customers with our technicians, explain vehicle needs and coordinate repairs.

The role emphasizes a friendly, professional approach and strong communication as you guide customers through estimates, services and scheduling. You’ll help maintain a positive customer experience, work with a computerized work order system and cash register, and grow the service department by identifying opportunities for