Automotive Service Technician

The Warrington Group; Hammonds Plains; On-site; CAD 32,000 - 36,000; Full time

Benefits offered by this job

Monthly sales bonus program

Comprehensive benefits package

RRSP matching program

Paid time off (4 sick days)

Job summary

OK Tire & Auto Service, part of The Warrington Group, seeks an Automotive Service Advisor to connect customers with technicians and manage the service journey from arrival to pickup. You will discuss maintenance needs, explain estimates, and ensure smooth shop operations across multiple Halifax Metro locations.

The role emphasizes strong communication, reliability, and teamwork in a fast-paced service environment with growth opportunities and comprehensive benefits.

Qualifications

• Previous automotive Service Advisor experience is required.
• Strong customer service and interpersonal skills are essential.
• Excellent organizational and time management abilities.
• Comfortable discussing repairs, estimates, and maintenance with customers.

Responsibilities

• Provide friendly, professional service to customers throughout their service experience.
• Identify customer maintenance and repair needs and explain recommendations.
• Prepare and explain service estimates, repairs, and invoices clearly.
• Coordinate with technicians to support efficient daily workflow.
• Keep customers informed of progress and changes to recommended work.
• Schedule service appointments and assist with daily shop operations.
• Follow up on declined or recommended repairs and build long-term relationships.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Communication

Teamwork

Tools

Shop management software

Job description

Hammonds Plains, Canada | Posted on 10/29/2026

On behalf of our client, OK Tire & Auto Service, we are looking for experienced Automotive Service Advisors to join their teams at multiple locations throughout the Halifax Regional Municipality.

About Our Client:

OK Tire & Auto Service is a well-established name in the Canadian automotive industry, providing vehicle maintenance, repair services, and tire solutions to customers across the country.

With locations throughout Metro Halifax, their teams are committed to delivering quality automotive service, building lasting customer relationships, and creating a positive experience for everyone who walks through their doors.

They understand that a successful service department relies on strong communication, teamwork, and people who take pride in doing their jobs well.

The Opportunity:

Do you enjoy working with people, know your way around an automotive service department, and thrive when there's a lot happening at once?

As an Automotive Service Advisor, you'll be the connection between customers and technicians, helping ensure everything runs smoothly from the moment a vehicle arrives until it's ready to be picked up.

You'll listen to customer concerns, explain recommended repairs and maintenance, coordinate with technicians, and keep customers informed throughout the process.

This is a great opportunity for someone who already has Service Advisor experience and enjoys the combination of customer service, automotive knowledge, and keeping a busy shop organized.

With opportunities available at multiple locations across Metro Halifax, you'll have the chance to join an established automotive service business offering a stable work environment, competitive compensation, and room for long-term growth.

The Ideal Candidate:

You're an experienced Service Advisor who genuinely enjoys helping customers and understands the importance of building trust through clear, honest communication.

You're comfortable discussing vehicle maintenance and repairs, explaining estimates, and recommending services that make sense for the customer. You also understand how important it is to maintain strong communication with technicians to keep the shop running efficiently.

You're organized, reliable, and able to manage multiple priorities without losing track of the details. When things get busy, you stay calm, communicate clearly, and work with your team to keep everything moving.

Responsibilities:

• Provide friendly, professional service to customers throughout their service experience.
• Listen to customer concerns and accurately identify their vehicle maintenance and repair needs.
• Recommend appropriate maintenance and repair services.
• Prepare and clearly explain service estimates, repair recommendations, and invoices.
• Coordinate with technicians to support an efficient daily workflow.
• Keep customers informed of repair progress, timelines, and any changes to recommended work.
• Schedule service appointments and assist with managing daily shop workflow.
• Follow up with customers regarding declined or recommended repairs.
• Build and maintain positive, long-term customer relationships.
• Help ensure a high level of customer satisfaction.
• Maintain an organized and professional service area.
• Work collaboratively with technicians and other team members to support smooth day-to-day operations.

Requirements

• Previous automotive Service Advisor experience is required, with at least one year preferred.
• Strong automotive knowledge and understanding of vehicle maintenance and repairs.
• Experience using automotive point-of-sale or shop management software is considered an asset.
• Strong customer service and interpersonal skills.
• Confident in communicating repair recommendations, estimates, and maintenance requirements.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities in a busy service environment.
• Strong attention to detail and accuracy.
• Comfortable communicating with both customers and automotive technicians.
• Positive, professional, and team-oriented approach.
• Dependable, with a strong commitment to customer service and teamwork.
• $23.00–$26.00 per hour, depending on experience.
• Monthly sales bonus program with achievable performance targets.
• Comprehensive benefits package, including extended health, dental, vision, life, and disability insurance.
• RRSP matching program.
• Paid time off, including four paid sick days.
• Company events and team activities.
• Monday–Friday, 8:00 a.m.–5:00 p.m., with select Saturdays required.
• Full-time, permanent opportunities at multiple locations across Metro Halifax.
• In-person position with on-site parking.
• Opportunity for long-term career growth within an established automotive service business.

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions.

*Please note, candidates must be located in Canada and legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.*