Automotive Service Advisor

Canadian Tire - Bayers Lake, Halifax ( Store 465); Halifax; Vor Ort; CAD 42.000 - 56.000; Vollzeit

Zusammenfassung

Canadian Tire Lake Bayers Lake – Store 465 seeks a dedicated Service Advisor to join our high-volume automotive service team. You will provide outstanding customer service, explain repair options, and coordinate service with technicians to ensure timely, accurate work orders.

The role requires a customer-friendly attitude, multitasking ability, and basic computer skills. Prior CT Auto Service Centre experience is an asset; a valid driver's license is expected.

Qualifikationen

• Knowledge of market trends in the automotive service industry.
• Knowledge of mechanical components of automobiles.
• Ability to work with auto parts ordering systems and computerized work order systems. Basic math and keyboarding.
• CoStar knowledge is an asset.
• Experience in a similar role at a Canadian Tire Auto Service Centre is an asset.

Aufgaben

• Provides excellent customer service and responds to inquiries in a timely manner.
• Explains service options and potential solutions to customers.
• Schedules service and repair appointments and reviews repair orders with customers.
• Acts as liaison between customers and technicians; manages status of work orders.
• Ensures smooth communication with customers during repairs or maintenance.

Kenntnisse

Market trends

Automotive knowledge

Parts ordering systems

Work order systems

Basic math & keyboarding

Experience in CT Auto Service Centre

Tools

CoStar

Jobbeschreibung

Service Advisor

Canadian Tire Lake Bayers Lake – Store 465

This high profile and growth-oriented Halifax store has a constructive and goal-oriented culture for the staff. Management is focused on building a high-performance team that strives for being productive and efficient in all routines, projects and customer service. The vision and culture is to have a team that truly values coaching and execution of best practices and to become recognized amongst the best in retail operations, productivity, and customer service. The store places a focus on health & safety and our culture is fully committed to attract, retain and develop excellent employees and promoting from within. Goal-oriented individuals interested in an exciting retail career that supports their development and have a great work ethic and habits combined with a positive attitude should apply.

Service Advisor

This individual must be team-oriented and have a strong automotive background along with a customer-friendly outlook. Our shop is a fast-paced high volume and you must be able to multi-task and be able to operate in a professional manner at all times. Ability to learn new programs and processes with a positive personality and “Can–DoAttitude” combined with basic computer knowledge is required.

Responsibilities & Tasks

Customer Service

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle. Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Engages in learning activities and coaching to improve their own abilities.
• Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
• Complies with company, store, and department policies and health & safety program and regulations.
• Completes other tasks, as required.

Requirements

• Knowledge of market trends in the automotive service industry.
• Knowledge and understanding of mechanical components of automobiles.
• Ability to work effectively with auto parts ordering systems and computerized work order systems. Basic math and keyboarding skills.
• Good working knowledge of CoStar is an asset.
• Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
• Valid driver’s license for the province of employment.

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.