Service Advisor

Tirecraft; South Dundas; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Health and Dental coverage + more

Employee Assistance Program (EAP)

Employee Purchase Program

Birthday off with pay

Future ownership opportunities

Job summary

Black Dog Tirecraft in Morrisburg, ON is seeking a motivated Service Advisor to be the driving force behind exceptional service. You will write up service orders, coordinate with technicians, and help customers choose the best automotive solutions.

This hourly role includes front-counter and phone work, with a focus on delivering outstanding customer care. We offer a wage range of $22.00–$28.00 per hour based on experience, plus Benefits Package, EAP, Employee Purchase Program, and ownership

Qualifications

• Leadership experience in retail or automotive settings.
• Strong communication skills, both verbal and written.
• Computer literacy and basic software use.
• Basic mechanical and tire understanding.

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take service calls, write up work orders and dispatch Tire Service Tech(s).
• Invoice all product and service sales and process payment.
• Handle sales and service at the front counter and on the telephone with a focus on customer service.
• Monitor service activities to ensure timely completion and FIFO flow.
• Assist Store Manager with product selection and inventory levels.
• Include some shipping/receiving and scheduling of outbound deliveries.
• Complete product adjustments, including manufacturer claims, as needed.
• Maintain displays in a marketable and clean manner.

Skills

Leadership

Customer service

Computer literacy

Basic mechanical knowledge

Tire/auto knowledge

Strong communication

Job description

Service Advisor

Black Dog Tirecraft, Morrisburg ON

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service! We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry. This is an hourly position with wages ranging from $22.00-$28.00, based on experience.

Helping Canadians Get Ahead

Benefits

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program
• Birthday off with pay
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• This role includes some shipping and receiving of product, including unloading and loading of trucks, maintaining all delivery paperwork and scheduling of outbound delivery’s
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Qualifications

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.