Service Advisor: Flexible Hours in Auto Service

Canadian Tire Store S; Greater Napanee; On-site; CAD 42,000 - 66,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Training & scholarship opportunities

Community involvement

Job summary

Canadian Tire Store S is seeking a Service Advisor to work in a fast-paced Automotive Service Centre, communicating directly with customers and staff to manage repairs and maintenance expectations.

The role emphasizes friendly customer interaction, professional advice, and coordinating work orders while ensuring safety and scheduling adherence. Join a community-focused, inclusive employer with strong benefits and growth prospects.

Qualifications

• Knowledge of automotive mechanic
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver’s licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers’ expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Knowledge of automotive mechanic

Strong communication and interpersonal

Strong computer skills

Ability to plan, organize, delegate &

Ability to handle physical demands

Valid driver’s licence

Experience in a similar role

Ability to work shifts

Approachable

Tools

COSTAR (asset)

Job description

Canadian Tire Store S is seeking a Service Advisor to work in a fast-paced Automotive Service Centre, communicating directly with customers and staff to manage repairs and maintenance expectations.

The role emphasizes friendly customer interaction, professional advice, and coordinating work orders while ensuring safety and scheduling adherence. Join a community-focused, inclusive employer with strong benefits and growth prospects.