Automotive Service Advisor - Growth, Integrity & Excellence

H5 Group of Companies; Thompson; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation

Group health benefits

Vehicle purchase incentive

Service incentives

Employee events

Job summary

Twin Motors Thompson is seeking an experienced Service Advisor to join our service team. You’ll be the primary connection between customers and technicians, helping customers understand maintenance and repair needs while keeping them informed throughout the service process.

You’ll discuss concerns with technicians, schedule appointments, manage work orders, and provide timely updates. Previous automotive service experience and valid driver's license are assets; we offer development,

Qualifications

• Excellent customer service and communication skills.
• Strong relationship-building skills.
• Ability to multitask and stay organized in a fast-paced environment.
• High attention to detail.
• Comfort using technology and computerized systems.
• Positive, team-oriented approach.
• Valid driver's license is required.
• Previous automotive service experience is an asset.

Responsibilities

• Respond to customer inquiries regarding vehicle service and repairs.
• Discuss customer concerns and service needs with automotive technicians.
• Explain recommended maintenance and repair options to customers, honestly, every time.
• Schedule service and repair appointments.
• Manage work orders and act as the liaison between customers and technicians.
• Monitor repair progress and provide customers with timely updates, the same standard for every customer.
• Explain completed work and associated charges.
• Maintain accurate records using computerized work-order systems.
• Complete other duties as assigned by management.

Job description

Twin Motors Thompson is seeking an experienced Service Advisor to join our service team. You’ll be the primary connection between customers and technicians, helping customers understand maintenance and repair needs while keeping them informed throughout the service process.

You’ll discuss concerns with technicians, schedule appointments, manage work orders, and provide timely updates. Previous automotive service experience and valid driver's license are assets; we offer development,