Auto Service Advisor — Customer Liaison & Service Pro

Canadian-Tire-Corporation,-Ltd.-1; Halton Hills; On-site; CAD 42,000 - 56,000; Full time

Job summary

Canadian Tire Corporation, Ltd. is seeking an Automotive Service Advisor to liaise between technicians and customers, ensuring clear explanations of repairs, timelines and costs. You will complete repair orders, estimate time and cost, schedule appointments, and maintain a professional, customer-first service experience in-store.

You will be responsible for coordinating service flow, communicating with customers, and ensuring accurate invoicing and timely delivery of vehicles.

Qualifications

• Excellent customer service and communication skills.
• Ability to respond to customer inquiries in person and over the phone.
• A proactive approach to understanding customer needs and providing complete solutions.

Responsibilities

• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs; ensures final invoice matches estimate.
• Acts as liaison between customers and technicians and manages work order status.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Performs other tasks as required.
• Contributes to improving customer experience in the Service Centre.

Skills

Customer service

Communication skills

Job description

Canadian Tire Corporation, Ltd. is seeking an Automotive Service Advisor to liaise between technicians and customers, ensuring clear explanations of repairs, timelines and costs. You will complete repair orders, estimate time and cost, schedule appointments, and maintain a professional, customer-first service experience in-store.

You will be responsible for coordinating service flow, communicating with customers, and ensuring accurate invoicing and timely delivery of vehicles.