Automotive Service Advisor — Flexible Hours & Growth

Canadian Tire Store S; St. Catharines; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working环境

Work-life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Free coffee

Community involvement

Job summary

Canadian Tire Stores is seeking a Service Advisor to join our automotive service centre team. You will communicate with customers and staff to ensure smooth service experiences and accurate cost estimates. This role emphasizes friendly, professional service and effective coordination to meet customer needs.

Your duties include greeting customers, offering guidance on repairs, preparing work orders, and scheduling appointments while upholding safety standards and company policies.

Qualifications

• Knowledge of automotive systems and repairs.
• Willingness to work a variety of shifts including weekends and holidays.
• Great interpersonal skills and customer service orientation.
• Ability to stand/walk for extended periods and perform physical tasks.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication with customers and colleagues.
• Proficient computer skills for POS and service records.
• Ability to plan, organize, delegate and follow up on daily tasks.
• Valid driver's license for the province of employment.
• Good working knowledge of COSTAR software.

Responsibilities

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customers' concerns regarding repair and maintenance.
• Prepare work orders and review estimated costs with customers.
• Manage customers' expectations of when their vehicle will be ready.
• Act as liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.

Skills

Knowledge of automotive mechanic

Shifts availability

Approachable

Physical stamina

Problem solving

Communication skills

Computer skills

Task planning & organization

Valid driver’s license

COSTAR knowledge

Experience in similar role (asset)

Job description

Canadian Tire Stores is seeking a Service Advisor to join our automotive service centre team. You will communicate with customers and staff to ensure smooth service experiences and accurate cost estimates. This role emphasizes friendly, professional service and effective coordination to meet customer needs.

Your duties include greeting customers, offering guidance on repairs, preparing work orders, and scheduling appointments while upholding safety standards and company policies.