Service Advisor

Tirecraft; Morrisburg; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Health and dental coverage

Employee Assistance Program (EAP)

Employee Purchase Program

Birthday off with pay

Ministry Certification(s) available

Employee Stock Ownership Plan

Job summary

Tirecraft Ontario is seeking a motivated Service Advisor in Morrisburg, Ontario to connect customers with top-tier automotive solutions and service needs.

You will write up work orders, handle front-counter service, and coordinate with technicians to ensure timely completion. The role emphasizes problem solving, customer care, and the ability to drive exceptional service in a fast-paced environment.

Qualifications

• Previous experience in a leadership position.
• Previous experience in retail and commercial tire/automotive industry an asset.
• Valid Driver’s License with a clean abstract.
• Computer literate.
• Basic mechanical and tire understanding.
• Strong communication skills (verbal and written).

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• This role includes some shipping and receiving of product, including unloading and loading of trucks, maintaining all delivery paperwork and scheduling of outbound delivery's
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Skills

Leadership

Communication

Customer service

Tools

Computer literacy

Job description

Service Advisor

Black Dog Tirecraft, Morrisburg ON

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service! We are growing and this is a fantastic opportunity to join a team of people enthusiastic about the industry.

This is an hourly position with wages ranging from $22.00-$28.00, based on experience.

Helping Canadians Get Ahead

Benefits

• Benefits Package including Health and Dental coverage + more
• Employee Assistance Program (EAP)
• Employee Purchase Program
• Birthday off with pay
• Ministry Certification(s) available
• Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
• Monitor all service activities to ensure work is completed on a “first in – first out” basis and that it is completed in a timely manner.
• Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• This role includes some shipping and receiving of product, including unloading and loading of trucks, maintaining all delivery paperwork and scheduling of outbound delivery's
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable and clean appearance.

Qualifications

• Previous experience in a leadership position
• Previous experience in retail and commercial tire/automotive industry an asset
• Valid Driver’s License with a clean abstract
• Computer literate
• Basic mechanical and tire understanding
• Strong communication skills (verbal and written)

Interested applicants can apply by submitting their resume via this ad.We appreciate all interested applicants, however, only those selected for an interview will be contacted. This position is for an existing vacancy.

We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.