Automotive GM: Lead Variable Ops & Team Excellence

Dilawri Group of Companies; Vancouver; Hybrid; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Dilawri Group of Companies is seeking a General Manager for Mercedes-Benz Boundary to lead the dealership with a strong focus on customer experience and variable performance. The role is hands-on, driving sales, appointment culture, and team alignment.

The successful candidate will report to the Director of Operations and oversee day-to-day operations, ensuring accountability and results. Prior GM experience is not required if a solid automotive dealership foundation is demonstrated.

Qualifications

• Experience in automotive dealership operations, especially in Variable Operations.
• Proven ability to drive performance, coach people, and build a team culture.
• Strong leadership, communication, and hands-on management in fast-paced environments.
• Familiarity with dealership systems (CDK, 180) is an asset.
• Valid VSA License or ability to obtain.

Responsibilities

• Lead the dealership with a variable-driven mindset, focused on volume, gross, and disciplined inventory management.
• Build, coach, and develop a high-performing team across sales and supporting departments.
• Drive a strong appointment culture and ensure consistent execution from lead to delivery.
• Be actively involved in the business — desking deals, supporting managers, and working with the team on the floor.
• Ensure dealership processes are followed, reinforced, and continuously improved.
• Create accountability through daily and weekly performance reviews and structured meetings.
• Maintain a high level of customer focus across all touchpoints.
• Work closely with department leaders to align strategy, execution, and results.
• Represent the dealership with professionalism to customers, staff, and manufacturer partners.

Skills

Leadership

Sales management

Team building

Customer focus

Strategic planning

Communication

Negotiation

Education

Valid VSA License

Tools

CDK

180 System

Job description

Dilawri Group of Companies is seeking a General Manager for Mercedes-Benz Boundary to lead the dealership with a strong focus on customer experience and variable performance. The role is hands-on, driving sales, appointment culture, and team alignment.

The successful candidate will report to the Director of Operations and oversee day-to-day operations, ensuring accountability and results. Prior GM experience is not required if a solid automotive dealership foundation is demonstrated.