General Manager Mercedes-Benz Langley Langley, BC

Dilawri Group of Companies; City of Langley; On-site; CAD 140,000 - 210,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Dilawri Group of Companies in Langley, BC is seeking a General Manager to lead Mercedes-Benz Langley, driving sales performance, operational excellence, and a high‑performing, customer‑centred team.

The GM provides direction to Sales Managers, ensures policy compliance, forecasts expenses, and partners with factory representatives to sustain dealership profitability through strong leadership and coaching.

Compensation for this position is commission-based.

Qualifications

• Minimum 5 years as GM in an automotive dealership.
• Proven leadership and management skills to inspire and coach teams.
• Strong customer service mindset and conflict-resolution ability.
• Excellent communication and collaboration with customers and leadership.
• Highly organized with attention to detail.
• Experience using automotive retail tools including ADP and 180.

Responsibilities

• Guide Sales Managers and teams to set long- and short-term objectives.
• Direct sales goals and gross profit targets for new vehicle sales.
• Forecast controllable expenses for Variable and Fixed Operations.
• Ensure adherence to dealership policies and procedures.
• Review quarterly performance with sales managers and assess gross profit.
• Lead development and implementation of improvement programs.
• Conduct regular sales trainings as directed by leadership.
• Oversee brand standards and dealership image initiatives.
• Maintain product knowledge across the sales department.
• Oversee New Vehicle Delivery processes and customer inquiries.
• Assist staff in closing deals when needed.

Skills

Leadership

Management

Customer service

Communication

Organization

Team collaboration

ADP

180

Tools

ADP

180

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

Mercedes-Benz Langley

is looking for a General Manager to play a key leadership role in overseeing the operational and strategic performance of the dealership. This position reports directly to the RegionalGeneral Manager and is responsible for driving sales performance, ensuringoperational excellence, and fostering a high ‑ performing and customer ‑ centricteam culture.

The General Manager provides direction to Sales Managers andsales teams, ensures adherence to corporate policies and processes, andcontributes to dealership profitability through effective leadership,forecasting, and performance management.

Compensation for this position is commission-based.

Primary Duties and Responsibilities

• Guide sales managers and sales teams in settinglong- and short-term performance objectives.
• Direct Sales Managers in establishing sales andgross profit goals for new vehicle sales teams.
• Assist the Regional General Manager inforecasting controllable expenses for both Variable and Fixed Operations.
• Ensure sales managers understand andconsistently enforce dealership policies, processes, and procedures.
• Review quarterly performance reports with salesmanagers to assess gross profit results for new vehicle salespeople.
• Support the development and implementation ofimprovement programs to help the sales department meet strategic objectives.
• Conduct daily and/or weekly sales trainingmeetings as directed by the Regional General Manager.
• Oversee dealership image initiatives and ensurebrand standards are consistently upheld.
• Ensure a high level of product knowledge ismaintained across the sales department.
• Oversee and ensure adherence to the New VehicleDelivery process.
• Review and monitor the management of incomingsales calls and customer inquiries.
• Assist sales staff in closing deals whennecessary.
• Maintain accurate records of showroom floortraffic.
• Participate in Managers’ meetings as required.
• Serve as the primary liaison with factoryrepresentatives and manufacturer partners.

Qualifications Required

• Minimum of 5 years of experience as a GeneralManager within an automotive dealership.
• Proven leadership and management skills with the ability to inspire, coach, and develop high ‑ performing teams.
• Strong customer service mindset with the abilityto resolve customer concerns promptly and professionally.
• Demonstrated ability to uphold high standardsfor vehicle delivery processes.
• Excellent communication skills with the abilityto collaborate effectively with customers, team members, and senior leadership.
• Highly organized with strong attention todetail.
• Self ‑ motivated, driven, and committedto achieving business objectives.
• Ability to work collaboratively in a teamenvironment to achieve common goals.
• Experience working with automotive retail toolsincluding 180 and ADP.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.