Automotive Service Leader: Drive Excellence & Profit

Dilawri Group of Companies; North Vancouver; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted employee vehicle program

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

Mercedes-Benz North Vancouver, part of the Dilawri Group of Companies, seeks an experienced Service Manager to lead day-to-day operations, drive profitability, and maintain top customer satisfaction. You will oversee technicians, implement training, and manage service plans and warranty processes.

The role emphasizes strong leadership, process discipline, and collaboration across departments to achieve quality, safety, and financial targets within a high-volume service environment.

Qualifications

• Strong leadership and mentoring abilities.
• Experience managing service workflow, productivity and performance.
• Excellent customer service and conflict-resolution skills.
• Clear written and spoken communication.
• Strong organizational skills with process management.
• Ability to interpret financial metrics and forecast departmental needs.
• Proficiency with computerized service management systems and warranty procedures.
• Legally entitled to work in Canada.

Responsibilities

• Lead daily operations of the service department ensuring efficiency and profitability.
• Oversee technician performance and customer satisfaction metrics.
• Develop and implement training for technical and non-technical staff.
• Coach underperforming staff and maintain high CSI results.
• Manage service planning, labor and parts pricing, and warranty processing.
• Coordinate with Sales and Parts to optimize vehicle operations and stock.

Skills

Leadership

Workflow management

Customer service

Communication

Organizational skills

Forecasting & budgeting

Warranty procedures

Proficiency with service systems

Tools

Computerized service management systems

Job description

Mercedes-Benz North Vancouver, part of the Dilawri Group of Companies, seeks an experienced Service Manager to lead day-to-day operations, drive profitability, and maintain top customer satisfaction. You will oversee technicians, implement training, and manage service plans and warranty processes.

The role emphasizes strong leadership, process discipline, and collaboration across departments to achieve quality, safety, and financial targets within a high-volume service environment.