Auto Service Advisor — Customer-Driven & Scheduling Pro

OK Tire; Surrey; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Job summary

OK Tire is seeking a Service Advisor to join our front-line team in delivering top-notch customer service and clear explanations of required vehicle services and tire needs. You will manage workloads for 2-3 technicians, answer calls, schedule work, and explain repairs to customers.

The role requires basic vehicle knowledge, comfort with computers, and strong people skills. Valid driver's license and being well organized are essential to success in a collaborative team.

Qualifications

• Knowledge of how passenger vehicles operate.
• Proficient with computers and common software.
• Strong communication and customer-service abilities.
• Valid driver’s license.
• Well organized with teamwork mindset.

Responsibilities

• Manage workload and scheduling for 2-3 technicians.
• Answer calls and schedule work; explain required repairs to customers.
• Create quotes, order parts, and invoice completed jobs.

Skills

Vehicle knowledge

Computer skills

People skills

Driver's license

Organized

Team player

Job description

OK Tire is seeking a Service Advisor to join our front-line team in delivering top-notch customer service and clear explanations of required vehicle services and tire needs. You will manage workloads for 2-3 technicians, answer calls, schedule work, and explain repairs to customers.

The role requires basic vehicle knowledge, comfort with computers, and strong people skills. Valid driver's license and being well organized are essential to success in a collaborative team.