Automotive Service Advisor

Canadian-Tire-Corporation,-Ltd.-1; Halton Hills; On-site; CAD 42,000 - 56,000; Full time

Job summary

Canadian Tire Corporation, Ltd. is seeking an Automotive Service Advisor to liaise between technicians and customers, ensuring clear explanations of repairs, timelines and costs. You will complete repair orders, estimate time and cost, schedule appointments, and maintain a professional, customer-first service experience in-store.

You will be responsible for coordinating service flow, communicating with customers, and ensuring accurate invoicing and timely delivery of vehicles.

Qualifications

• Excellent customer service and communication skills.
• Ability to respond to customer inquiries in person and over the phone.
• A proactive approach to understanding customer needs and providing complete solutions.

Responsibilities

• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs; ensures final invoice matches estimate.
• Acts as liaison between customers and technicians and manages work order status.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Performs other tasks as required.
• Contributes to improving customer experience in the Service Centre.

Skills

Customer service

Communication skills

Job description

The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the technician and the customer. Superior customer service and communication skills are essential to success in this position and in enhancing the customer experience.

Customer Service

• Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
• Responds to customer inquiries in a timely manner, over the phone and in person.
• Understands customer needs and provides them with a complete solution.
• Shares ideas and suggestions to improve the customer experience in the Service Centre.
• Manages customer concerns and problems promptly.
• Deals with challenging situations in a professional manner.
• Ensures a smooth flow of communication with customers during repairs or maintenance work.

Operations

• Completes and reviews repair orders with customers.
• Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
• Acts as liaison between customers and technicians and manages the status of work orders.
• Schedules service and repair appointments.
• Operates computerized work order systems.
• Engages in learning activities and coaching to improve their own abilities.
• Shares potential opportunities or suggestions with the Service Manager to help the Automotive Service Centre be more profitable and to increase sales.
• Complies with company, store and department policies and health & safety program and regulations.
• Completes other tasks, as required.